Winter Museo – Packaging, Shipping & Handling and Return Policy
The front and sides of all artwork will be covered in acid-free, archival quality glassine paper, after which it will be rolled securely and placed inside poster tube with bubble wrap if required. Winter Museo takes incredible care to secure your order and prevent damage to any prints.
USA Shipping & Handling
Delivery time and costs will be clearly stated on the checkout page while buying. Be sure to check the estimated delivery date when you receive a tracking number for your order.
International Shipping & Handling
Deliveries outside of the United States may be subject to import duties and taxes once the order reaches your specific destination. The receiver is responsible for any additional custom fees or taxes. Custom policies vary depending on where you reside, so please contact your local customs office for additional information.
Any international orders may be opened and inspected by customs officials and will include documentation disclosing the contents of your order.
You may return your purchase to us in its original condition within 10 working days from the time of delivery. Any returns must be sent in original condition and packaging.
Damaged or Incorrect Orders
Orders returned because they are damaged or incorrect will be replaced or you will receive a complete refund. Most refunds will be issued within 10 working days of receiving the returned package.
- If you are returning an order because you have changed your mind, the refund will be for the original price paid, minus shipping/return costs.
- If you are returning an order because of a damaged or incorrect item, the refund will be for the original price paid including shipping/return costs.
Any returns for damaged or incorrect items are subject to approval, after which the refunds will be processed via the original form of payment.